Another year comes to an end and we are grateful for your support. We are giving our team a well-deserved break over the holidays and wanted to let you know that our brick-and-mortar will be closed from December 24th till January 3rd. During this time, you can still place orders online and deliver them anywhere. We wish you and your loved ones a great holiday season!
The health and safety of our community members and staff is of the utmost importance to us at all times. In light of growing concerns regarding the spread of the COVID-19 virus, we want to assure you that we have been closely monitoring updates from The Public Health Agency of Canada (PHAC) and the World Health Organization (WHO) as they relate to COVID-19 and implementing appropriate additional health and safety recommendations as necessary.
WHAT WE’RE DOING:
- Reducing the number of customers at the shop and in our clinics at any given time
- Removing indoor seating at the shop until further notice
- Wearing face masks when interacting with customers and other employees
- Increasing the frequency of our shop deep cleans
- Continuing with our regular sanitation of surfaces
- Disinfecting all surfaces, door handles, rental equipment and shared areas regularly with Benefect—a hospital grade, non-toxic disinfectant
- Quarantining products and equipment that have been tried on or used by customers for a period of 48 hours prior to putting it back into circulation
- Adding sanitizing stations for all to use throughout our spaces
- Educating our staff and community members on best hygiene practices
WHAT WE’RE ASKING OF YOU:
- Use your own equipment for clinics and and workshops whenever possible
- Wear a face mask when coming into the shop or while attending our clinics
- Stay at home if you are feeling ill and unwell
- Stay away from the shop and not attend one of our clinics for 14 consecutive days if you have travelled internationally to a COVID-19 hotspot or have been in close contact with an infected person
- Washing your hands with soap for at least 30 seconds or using our hand sanitizer frequently
- Minimize person-to-person contact
- Cough into a tissue, your shirt, or the crease of your elbow
- Avoid touching your eyes, nose, and mouth
You can cancel your class online or private booking through our website up to 24 hours before the start time to avoid losing the class or private booking. We do not accept email or phone cancellations. If you have not canceled your class or private booking, you will receive an email the following day to advise you that you have been late canceled.
LATE CANCEL PENALTY
Our late cancel policies are based on customer feedback to help create a more fluid and fair sign in process. If we hold a spot for you and you don’t show up, it means that someone else could not get into the class or private booking and this is frustrating for people who have made the time to show up.
No refunds or credits are given for classes or private bookings missed. We are sorry, but we cannot make individual exceptions. You have until 24 hours before your class or private booking starts to add yourself in or remove yourself based on your schedule, so you can always wait until you know you can definitely make it to save your spot.
Even when a class appears full, you may, and should, add yourself to the waitlist. When a cancellation is made, the first name on the wait list gets automatically added to the class, and you receive an automatic email and/or text message at the time. Once you get added to the class from the waitlist you become responsible for attending or canceling.
LATE ARRIVAL PHILOSOPHY
If you are not signed in at the desk, at the beach, or at the skate park within 10 min before class starts and there are students hoping and waiting for a spot in class, we open the available spots in class to those who are on the waitlist, and your reservation might thus be forfeited. We also start our classes on time and will not accept any late entry to classes.
Surf the Greats has a zero-tolerance policy for discrimination based on age, gender, sexuality, mental or physical disability, body type, race, religion or political belief.
The Surf the Greats website and related services are made available to you pursuant to the following terms and conditions and any other rules posted on our site. By visiting Surf the Greats / shop.surfthegreats.org, you are accepting and consenting to the practices described in the terms and conditions. We may modify the terms and conditions periodically, at any time, and your continued use of this site following such changes shall signify your agreement to be bound by the modified terms and conditions.
This site is owned and operated by Surf the Greats. Surf the Greats / www..surfthegreats.org / “we” / “our” / “us” reserves the right to make changes to the information and content on this site and the services described therein, at anytime and without notice.
RESTRICTIONS ON USE OF THE SITE
Subject to these terms and conditions, www.surfthegreats.org hereby grants you a revocable, non-transferable, non-exclusive, personal and limited license to use and view the site, solely for purposes of purchasing or reviewing Surf the Greats products and services and not for any commercial use or for use with, or on behalf of, any third party. You may not reproduce, redistribute, publish or otherwise use by electronic or any other means any part of www.surfthegreats.org or any content without Surf the Greats’s prior written consent.
You may not use www.surfthegreats.org in any manner that interferes with our normal operations or with the use and enjoyment of another user. You many access www.surfthegreats.org and the content provided only through the user interface provided by us. You agree to use the site and the services only for their intended lawful purpose and in accordance with all applicable laws.
OWNERSHIP OF CONTENT
Our site includes a combination of content that we, our users, and other third parties create. All of the content available through www.surfthegreats.org including, but not limited to, written content, interface design and layout, photographs, graphics, images, illustrations, marks, logos, sound or video clips, software code and animation, is trademarked or copyright protected. Any copyright or other intellectual property in these web pages is owned by, or licensed to us. It is absolutely prohibited for you to reproduce all or any parts of the contents of this website except in accordance with this agreement.
GRANT OF LICENCE
We reserve the right to ask for the removal of any content that violate these terms and conditions or that is otherwise in our opinion, offensive or inappropriate misuse of information and content found on www.surfthegreats.org and owned by Surf the Greats.
REGISTRATION AND ACCOUNT RESPONSIBILITY
Registration on www.surfthegreats.org is available to anyone nineteen years or older who truthfully and accurately provides all required information, including a legitimate address, and who obtains a unique username and password. each time you log in to www.surfthegreats.org you will be confirmed an authorized user as defined within our terms and conditions. You are solely responsible for protecting the security and confidentiality of your username and password. You are solely responsible for any and all access to, and activities performed on www.surfthegreats.org including but not limited to, all transmissions and obligations (ie. financial obligations) with your username and password or any other breach or threatened breach of the sites security of which you become aware. You may not use false or misleading contact information, pretend to be someone other than yourself, or otherwise mislead www.surfthegreats.org or our service providers.
Please note, www.surfthegreats.org does not knowingly collect personally identifiable information from anyone under the age of nineteen. Please do not submit any personal details if you are under nineteen years of age — you may rely on your parent or guardian to assist you. www.surfthegreats.org will not disclose any personal data to outside organization or party unless required by law or in connection with a legal claim or proceeding. www.surfthegreats.org may provide certain information to third party service providers who perform specific functions on our behalf. For example, we may share your mailing address and other contact information with our delivery partners. Please note, our service providers (ie. web hosting, credit card processing and others) may have access to all or parts of the information we maintain. All such information to third parties is limited to the information required to perform their functions. We seek to limit third-party use of information, however we are not responsible for such third-party use of information that is not in compliance with this policy.
We reserve the right to transfer or assign all information pursuant to a merger, sale, reorganization, purchase or other transaction relation to www.surfthegreats.org.
Anyone can browse on www.surfthegreats.org without providing any personal information. Personal information is only gathered at the point of purchase and all information is gathered securely using an SSL certificate/secure server. www.surfthegreats.org uses appropriate security measures to protect the information you give us. However, although we take all reasonable steps to protect your personal information, you should recognize that there is no “perfect security” and as such, no internet data transmission can be guaranteed to be secure from access by unintended recipients. www.surfthegreats.org will not be held responsible for any breach of security unless this is due to our negligence.
www.surfthegreats.org may use certain tracking data. Tracking data information may be used for a variety of purposes, including but without limitation, to compile statistical, demographic, or aggregated information about visitors to the site generally, and also may be used to create reports on user demographics and the traffic patterns of the site. The reports that are generated from tracking data information are used for a variety of purposes, including, for example, to improve the Surf the Greats site and our services.
SITE DIRECTED AT CANADIAN VISITORS
Please note this site is directed and intended for the use of visitors residing in Canada. However, www.surfthegreats.org may be accessed by visitors residing outside of Canada, with the realization that we make no warranties that www.surfthegreats.org is appropriate or available for use in countries outside of Canada. Visitors who choose to access www.surfthegreats.org from outside of Canada do so at their own initiative and are responsible for compliance with any and all local laws and regulations that may apply to such access.
Product on www.surfthegreats.org may be available limited to the quantities listed on the site. In some cases, product displayed on the site in images or other intellectual content, may not be available for purchase on www.surfthegreats.org. We try to maintain accurate information on the site regarding product availability, size, and pricing, however we cannot guarantee any such accuracy. In addition, the actual colours of the products displayed on www.surfthegreats.org will depend on the settings of your monitor, and Surf the Greats cannot guarantee that your monitor’s display of any colour will be completely accurate.
www.surfthegreats.org reserves the right to refuse, in its sole discretion, any order placed on the site (including, without limitation, orders placed with incorrect information or errors in pricing, including, without limitation, any such errors made by www.surfthegreats.org). www.surfthegreats.org further reserves the right to change or modify any order placed on the site. In the event any order is cancelled or change, www.surfthegreats.org will attempt to notify you of such cancellation or change; however, www.surfthegreats.org cannot guarantee that you will receive such notice. Please also note that www.surfthegreats.org does not accept payments from American Express visa credit cards, and reserves the right to refuse, cancel, or require additional charges from purchases using American Express credit cards.
www.surfthegreats.org may provide links to other sites. Please note we are not responsible for any content featured on those sites and are not liable for damages or concerns that arise from that content.
We disclaim any responsibility for the deletion, the failure to store, the misdelivery, or untimely delivery of any information or material including, without limitation, any purchase order submitted to or transmitted through www.surfthegreats.org.
We do not warrant that the site will be uninterrupted or error free. In addition, we do not make any warranty as to the content on www.surfthegreats.org. www.surfthegreats.org and the content and services available on the site are distributed on an “as is, as available” basis. any material that you download or otherwise obtain through the site is done at your own discretion and risk, and you will be solely responsible for any damages to your computer system or loss of data that results from your download of any material. We make no warranties of the following:
i. that www.surfthegreats.org will meet your requirements
ii. that www.surfthegreats.org will be uninterrupted, timely, secure, or error free
iii. that the content including information regarding products, pricing, or availability that may be obtained from www.surfthegreats.org will be accurate or reliable, the quality of any products, services, information, or other material that you purchase or obtain through the site will meet your expectations
iv. that the site will be free of viruses or other harmful or malicious code
v. and that any errors on this site will be [promptly] corrected.
By using www.surfthegreats.org you expressly agree to assume the entire risk as to the quality and performance of the site and the accuracy or completeness of its content.
In no event shall www.surfthegreats.org or any third-party involved in the creation and maintenance of the site and its content included, be liable for any damages (including without limitation, direct, incidental, special, consequential, indirect, or punitive damages, or damages resulting from lost profits, lost data or business interruption) arising out of your access to, use, or inability to access or use the site, including damages to your computer equipment.
101-250 Carlaw Ave
Toronto, ON, M4M 3L1
Attn: Customer Service