Customer Care

 

We are stoked to offer FREE SHIPPING in Canada for orders over $175 and Continental USA for orders over $250!
(exclusions apply) 

We are proud to be Canadian and honoured to support and empower cold water athletes across this great country of ours. 

CANADA* SHIPPING RATES

If you prefer, choose CURBSIDE PICK-UP to avoid any costs and pop by our shop at your leisure to collect your online order.
FREE Curbside Pickup
FREE Orders over $175, exclusions below apply (shipped using ICS Expedited Parcel with tracking)
$15 Flat rate shipping for soft goods and select hard goods accessories for orders under $175
$25 Paddles, ISUPS, Surfskates, Bike Surfboard Racks
$40 Bulky items such as Travel bags, Skimboards, Bodyboards
$100 Surfboards shorter than 8 foot
$200 Surfboards 8 foot and longer
*Additional charges may apply for shipments to the Northwestern Territories and remote locations. Our team will contact you with a shipping quote
*For two or more boards contact  aloha@surfthegreats.org for an estimated shipping rate and quote
 

CONTINENTAL USA** SHIPPING RATES

FREE Orders over $250 anywhere in Continental United States (exclusions below apply)
$30 Flat rate shipping for soft goods and select hard goods accessories for orders under $250
$40 Paddles, ISUPS, Surfskates, Daybags, Bike Surfboard Racks
$60 Bulky items such as Travel bags, Skimboards, Bodyboards
$350 Surfboards under 8'0 ( Surfboards shipped to Continental United States only, shipping to remote locations may result in extra shipping costs )
**Additional charges may apply for shipments to Hawaii and Alaska, as well as remote locations in Continental States.
*For two or more boards contact  aloha@surfthegreats.org for an estimated shipping rate and quote
Any duties, taxes or associated brokerage fees will be the responsibility of the customer
For¬†additional shipping inquiries ‚ÄĒ please email us at¬†aloha@surfthegreats.org.

International Shipping

We proudly ship worldwide and have shipped products to over 25 countries. International shipping rates are automatically calculated and shown at checkout. 

Additional shipping rates may apply depending on location and type of item. We will contact you if there are extra fees associated with your order and reserve the right to cancel your order and issue a refund if we are unable to ship your order at a reasonable price.

Order Processing

Every order is processed within 2 business days. Our inventory for online shopping is representative of live inventory of our in stock products at our shop. In case we don't have the item you ordered, we will contact you with options for fulfilment. In a continued effort to reduce our environmental footprint, we strive to minimize bulk and weight with our shipments and may combine items from your order into single and often reused/repurposed boxes.

Please note that PRE-ORDER items represent incoming inventory that has not yet arrived at our shop from our supplier. We will limit the use of pre-ordering to items that are in high demand or in limited supply.  

If you choose CURBSIDE PICK-UP there is no charge.

Returns & Exchanges

All returns are issued as store credit in the form of a gift certificate. We do not process any cash, credit, or debit refunds. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Returns are valid within 2 weeks (14 days) from purchase date.

Once a product has been in the water ‚ÄĒ it is ineligible¬†for return.

Surfboards, SUPs and skateboards have a 3-day return window and will be subject to a 15% restocking fee.

Once your return is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund (minus our initial shipping cost) will be processed, and a store credit will be issued to you in the form of an electronic gift certificate.

Sale items

All sale items are Final Sale and cannot be returned.

Surfers Market

All items sold at Surfers Market events are Final Sale and cannot be returned.

Exchanges

If you need to exchange an item for a different size ‚ÄĒ so long as it satisfies the criteria for return (see above) and we have the alternate size in inventory we can simply exchange the item for you.¬†¬†

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. The cost of shipping will be deducted from the refunded store credit. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

How to Return Your Item

1. Notify us via email at aloha@surfthegreats.org about your return and specify whether you would like to exchange your item or having a gift certificate issued.

2. Include a copy of your receipt and a copy of your email in the box to expedite the process. 

3. Package your return item in the box, and courier it to:

Surf the Greats
101‚Äď250 Carlaw Ave.
Toronto, ON, M4M 3L1
Canada

4. Advise us with a tracking number so we can track your package.

5. Once your package is received and inspected, your return or exchange will be processed and you will be notified via email.