Customer Care

 

We are stoked to offer FREE SHIPPING in Canada for orders over $175 and Continental USA for orders over $250!
(exclusions apply) 

We are proud to be Canadian and honoured to support and empower cold water athletes across this great country of ours. 

CANADA* SHIPPING RATES

If you prefer, choose CURBSIDE PICK-UP to avoid any costs and pop by our shop at your leisure to collect your online order.
FREE Curbside Pickup
FREE Orders over $175, exclusions below apply (shipped using ICS Expedited Parcel with tracking)
$15 Flat rate shipping for soft goods and select hard goods accessories for orders under $175
$25 Bike Surfboard Racks
$40 Bulky items such as Travel bags, Skimboards, Bodyboards
$100 Surfboards shorter than 8 foot
$200 Surfboards 8 foot and longer
*Additional charges may apply for shipments to the Northwestern Territories and remote locations. Our team will contact you with a shipping quote
*For two or more boards contact  aloha@surfthegreats.org for an estimated shipping rate and quote
 

CONTINENTAL USA** SHIPPING RATES

FREE Orders over $250 anywhere in Continental United States (exclusions below apply)
$30 Flat rate shipping for soft goods and select hard goods accessories for orders under $250
$40 Daybags, Bike Surfboard Racks
$60 Bulky items such as Travel bags, Skimboards, Bodyboards
$350 Surfboards under 8'0 ( Surfboards shipped to Continental United States only, shipping to remote locations may result in extra shipping costs )
**Additional charges may apply for shipments to Hawaii and Alaska, as well as remote locations in Continental States.
*For two or more boards contact  aloha@surfthegreats.org for an estimated shipping rate and quote
Any duties, taxes or associated brokerage fees will be the responsibility of the customer
For¬†additional shipping inquiries ‚ÄĒ please email us at¬†aloha@surfthegreats.org.

International Shipping

We proudly ship worldwide and have shipped products to over 25 countries. International shipping rates are automatically calculated and shown at checkout. 

Additional shipping rates may apply depending on location and type of item. We will contact you if there are extra fees associated with your order and reserve the right to cancel your order and issue a refund if we are unable to ship your order at a reasonable price.

Order Processing

Every order is processed within 2 business days. Our inventory for online shopping is representative of live inventory of our in stock products at our shop. In case we don't have the item you ordered, we will contact you with options for fulfilment. In a continued effort to reduce our environmental footprint, we strive to minimize bulk and weight with our shipments and may combine items from your order into single and often reused/repurposed boxes.

If you choose STORE PICK-UP there is no charge.

Returns & Exchanges 

As our store is closing,¬†ALL SALES ARE FINAL ‚ÄĒ NO RETURN OR EXCHANGES.